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	<title>Communication &#38; Cognition &#187; Lovemark</title>
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		<title>Roberts: What the World Needs Now Is Love</title>
		<link>http://www.commcognition.com/blog/roberts-what-the-world-needs-now-is-love/</link>
		<comments>http://www.commcognition.com/blog/roberts-what-the-world-needs-now-is-love/#comments</comments>
		<pubDate>Tue, 20 Jan 2009 13:45:10 +0000</pubDate>
		<dc:creator>Samuel D. Bradley</dc:creator>
				<category><![CDATA[5 Questions]]></category>
		<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Lovemark]]></category>

		<guid isPermaLink="false">http://www.commcognition.com/blog/?p=282</guid>
		<description><![CDATA[
It&#8217;s only fitting that on Inauguration Day, when much of America looks toward the future for new ideas, a man who bills himself as head of an ideas company says that not only is there room for love during a recession, there&#8217;s an &#8220;urgent&#8221; need.
I first heard of Kevin Roberts, CEO Worldwide Saatchi &#38; Saatchi, [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-medium wp-image-284" title="lovemarksBookCover" src="http://www.commcognition.com/blog/wp-content/uploads/2009/01/lovemarks-269x300.jpg" alt="lovemarksBookCover" width="269" height="300" align="left" /></p>
<p>It&#8217;s only fitting that on Inauguration Day, when much of America looks toward the future for new ideas, a man who bills himself as head of an ideas company says that not only is there room for love during a recession, there&#8217;s an &#8220;urgent&#8221; need.</p>
<p>I first heard of Kevin Roberts, CEO Worldwide Saatchi &amp; Saatchi, watching the PBS Frontline <em>Persuaders</em> documentary. As someone who studies emotion, I was immediately captivated by his ideas. &#8220;This guy gets it,&#8221; I thought.</p>
<p>I&#8217;ve shown that video and talked about his book in every advertising class that I&#8217;ve taught since.</p>
<p>We&#8217;ve brought his ideas into our psychophysiology lab, and the body says he&#8217;s right.</p>
<p>In the book, Roberts says, &#8220;I&#8217;m looking for research that counts the beats of your heart rather than the fingers of your hand.&#8221;</p>
<p>We&#8217;ve counted those beats, and we&#8217;ve shown that your heart does beat differently when you&#8217;re looking at a brand that you love.</p>
<p>His book is, well, a personal Lovemark of mine. And I greatly appreciate Mr. Roberts taking time out of his busy schedule to answer my questions.</p>
<p><span style="font-size: 11px; font-family: verdana;"><strong>Kevin Roberts</strong> has had an illustrious career that has spanned the globe. He has fallen in love with China, walked among bazaars in the Middle East, and gunned down a Pepsi machine in Canada.<br />
</span></p>
<p><span style="font-size: 11px; font-family: verdana;">1) What is your opinion of the state of advertising today?</span></p>
<blockquote><p><span style="font-size: 11px; font-family: verdana;"><span style="color: #ff0000;"><strong>Kevin Roberts:</strong></span> It&#8217;s becoming more and more a 2 way conversation; it&#8217;s moved from directing to connecting &#8230; and it&#8217;s the most fun it&#8217;s ever been.</span></p></blockquote>
<p><span style="font-size: 11px; font-family: verdana;">2) Does our propensity to emotionally attach to inanimate goods mean we’re missing something interpersonally?</span></p>
<blockquote><p><span style="font-size: 11px; font-family: verdana;"><strong><span style="color: #ff0000;">Kevin Roberts:</span></strong> No &#8211; it&#8217;s and/and. Let emotions rip &#8216;n rule whatever the situation.</span></p></blockquote>
<p><span style="font-size: 11px; font-family: verdana;">3) Is there room for love during a recession?</span></p>
<blockquote><p><span style="font-size: 11px; font-family: verdana;"><span style="color: #ff0000;"><strong>Kevin Roberts: </strong></span>Not only room, there&#8217;s an urgent need. What the world needs now is love sweet love!!   (Oh yeah &#8211; and hope, change, and dreams.)</span></p></blockquote>
<p><span style="font-size: 11px; font-family: verdana;">4) How does the social networking phenomenon affect Lovemarks?</span></p>
<blockquote><p><span style="font-size: 11px; font-family: verdana;"><span style="color: #ff0000;"><strong>Kevin Roberts: </strong></span></span><span style="font-size: 11px; font-family: verdana;">It creates real intimacy.</span></p></blockquote>
<p><span style="font-size: 11px; font-family: verdana;">5) In Lovemarks, you tell a great story about gaining a promotion by offering to work for half the salary for 6 months. What can we do to instill this kind of hunger and drive among young people?</span></p>
<blockquote><p><span style="font-size: 11px; font-family: verdana;"><span style="color: #ff0000;"><strong>Kevin Roberts:</strong></span> Inspire them to follow their hearts and believe that their dreams can come true &#8211; if they take responsibility for their own happiness.</span></p></blockquote>
<p><strong><span style="font-size: 11px; font-family: verdana;">Links:</span></strong></p>
<ul>
<li><span style="font-size: 11px; font-family: verdana;"><a href="http://www.saatchikevin.com/">Roberts&#8217; Saatchi Web site</a></span></li>
<li><span style="font-size: 11px; font-family: verdana;"> <a href="http://krconnect.blogspot.com/">Roberts&#8217; Web log</a></span></li>
<li><span style="font-size: 11px; font-family: verdana;"> <a href="http://www.lovemarks.com/">Official Lovemarks Web site</a></span></li>
<li><span style="font-size: 11px; font-family: verdana;"> <a href="http://www.saatchi.com/">Saatchi &amp; Saatchi</a></span></li>
</ul>
<p><span style="font-size: 11px; font-family: verdana;"> <span style="font-size: 11px; font-family: verdana;"><br />
</span></span></p>
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			<wfw:commentRss>http://www.commcognition.com/blog/roberts-what-the-world-needs-now-is-love/feed/</wfw:commentRss>
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		<title>Miller Lite: All You Need Is Love</title>
		<link>http://www.commcognition.com/blog/miller-lite-all-you-need-is-love/</link>
		<comments>http://www.commcognition.com/blog/miller-lite-all-you-need-is-love/#comments</comments>
		<pubDate>Sat, 17 Jan 2009 15:41:47 +0000</pubDate>
		<dc:creator>Samuel D. Bradley</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[bee]]></category>
		<category><![CDATA[Lovemark]]></category>

		<guid isPermaLink="false">http://www.commcognition.com/blog/?p=266</guid>
		<description><![CDATA[Poor Miller Lite. They invented light beer. That usually buys you something.
Too bad being first &#8220;Can&#8217;t Buy Me Love.&#8221;
Miller Lite&#8217;s &#8220;Tastes Great, Less Filling&#8221; slogan is still a classic. Someone used it as a line to me on Twitter yesterday. So it still resonates.
Along the way, countless other light beers flooded the market. Better marketer [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-medium wp-image-267" title="millerLiteLogo" src="http://www.commcognition.com/blog/wp-content/uploads/2009/01/millerlitesmall-300x238.jpg" alt="millerLiteLogo" width="300" height="238" />Poor Miller Lite. They invented light beer. That usually buys you something.</p>
<p>Too bad being first &#8220;Can&#8217;t Buy Me Love.&#8221;</p>
<p>Miller Lite&#8217;s &#8220;Tastes Great, Less Filling&#8221; slogan is still a classic. Someone used it as a line to me on Twitter <em>yesterday</em>. So it still resonates.</p>
<p>Along the way, countless other light beers flooded the market. Better marketer and market share leader Anheuser-Busch offered up Bud Light. And Miller figured out that their epic slogan merely advertised the product category.</p>
<p>And if you dominate a product category the way that Gillette razors do, it&#8217;s OK for you to promote the product category. Ninety percent of customers will buy your brand anyway.</p>
<p>But it&#8217;s not OK for a relatively small market share beer, such as Miller Lite.</p>
<p>So their execs made the (probably) wise decision to stop advertising for all light beers. They ditched the slogan.</p>
<p>The problem is that sometimes a slogan is more than a slogan.</p>
<p>In this case, the slogan was the <em>entire identity</em> of Miller Lite. And bad things happen when you throw your entire identity away.</p>
<p>Your customers don&#8217;t know you. They sure can&#8217;t <em>love</em> you.</p>
<p>Countless movies feature the line, &#8220;I don&#8217;t even know who you are anymore,&#8221; for a reason.</p>
<p>In a product category such as domestic light beer &#8212; where the differences in taste are ever so slight &#8212; love is everything.</p>
<p>So every couple of months <em>Advertising Age</em> chronicles the latest woes of Miller Lite. The most recent was <a href="http://adage.com/article?article_id=133792">published Jan. 15, 2009</a>, under the headline: &#8220;Miller Lite Posts Worst Quarter in More Than a Decade.&#8221;</p>
<blockquote><p><span style="color: #888888;">MillerCoors&#8217; flagship brand has struggled in recent years, generally posting incremental losses or tiny gains. Shipments were relatively flat during the first half of 2008, but they fell 3.6% in the third quarter, and that deficit doubled in the fourth quarter, a sign that the brand is in freefall. </span></p></blockquote>
<p>Such sad news less than two weeks before former spokesman Bob Uecker&#8217;s birthday.</p>
<p>The beer&#8217;s still the same, but the love is not.</p>
<p>I see Miller Lite ads. Some of them entertain me. But then the next one is different. And so on.</p>
<p>None of them build the long-term images about which <a href="http://www.commcognition.com/blog/advertising-ensures-a-brand%e2%80%99s-story-is-told/">David Ogily spoke poetically</a>.</p>
<p>Miller Lite is doomed unless it can find another big idea that resonates with beer drinkers.</p>
<p>And data such as these intensify my belief in Kevin Roberts&#8217; notion of <a href="http://http://www.lovemarks.com">Lovemarks</a>.</p>
<p>For consumer products, it must be about love.</p>
<p>I was lucky enough to interview Mr. Roberts this week. Tune back in Tuesday for his thoughts on love in a bad economy.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>High Life Delivery Man : Resonant Ad Icon</title>
		<link>http://www.commcognition.com/blog/high-life-delivery-man-resonant-ad-icon/</link>
		<comments>http://www.commcognition.com/blog/high-life-delivery-man-resonant-ad-icon/#comments</comments>
		<pubDate>Wed, 24 Dec 2008 19:32:05 +0000</pubDate>
		<dc:creator>Samuel D. Bradley</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[beer]]></category>
		<category><![CDATA[Lovemark]]></category>

		<guid isPermaLink="false">http://www.commcognition.com/blog/?p=17</guid>
		<description><![CDATA[
Effective brand advertising necessitates emotional connections. For this reason, I am completely &#8220;in the tank&#8221; for Saatchi &#38; Saatchi, and their CEO, Kevin Roberts. His ideas of emotional connections &#8212; Lovemarks &#8212; resonate with my experimental research.
And I continue to believe in my heart and mind that long-term emotional connections beat out short-term ROI for [...]]]></description>
			<content:encoded><![CDATA[<p><object width="320" height="265" data="http://www.youtube.com/v/0_OxCHyLLkU&amp;hl=en&amp;fs=1&amp;color1=0xe1600f&amp;color2=0xfebd01" type="application/x-shockwave-flash"><param name="allowFullScreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="src" value="http://www.youtube.com/v/0_OxCHyLLkU&amp;hl=en&amp;fs=1&amp;color1=0xe1600f&amp;color2=0xfebd01" /><param name="allowfullscreen" value="true" /></object><br />
Effective brand advertising necessitates emotional connections. For this reason, I am completely &#8220;in the tank&#8221; for Saatchi &amp; Saatchi, and their CEO, <a href="http://www.saatchikevin.com/">Kevin Roberts</a>. His ideas of emotional connections &#8212; <a href="http://www.lovemarks.com/">Lovemarks</a> &#8212; resonate with my experimental <a href="http://www.commcognition.com/research/bradleyMaxianEtAl2007.html">research</a>.</p>
<p>And I continue to believe in my heart and mind that long-term emotional connections beat out short-term ROI for the vast majority of consumer goods and services.</p>
<p>Then it&#8217;s no surprise that one of my favorite television of ads of 2009 came from Saatchi &amp; Saatchi.</p>
<p>While reading the <span style="font-style: italic;">awesome</span> Dec. 15, 2008, &#8220;Book of Tens&#8221; issue of <a href="http://www.adage.com/"><span style="font-style: italic;">Advertising Age</span></a>, I came across 10 &#8220;Ads Garfield Loved.&#8221;</p>
<p>Although I don&#8217;t always agree with their rambunctious <a href="http://adage.com/garfield/">ad critic</a>, his No. 3 choice, <a href="http://www.millerhighlife.com/">Miller High Life</a>, is dead on:</p>
<blockquote style="color: #666666;"><p>The High Life delivery man is the arbiter of down-to-earth beer drinking. He&#8217;s angry, confused, joyous and charismatic all at once. In the baseball skybox, amid cheese-nibbling elites who aren&#8217;t even watching the game, he is transcendentally appalled.</p></blockquote>
<p>In addition to being a funny commercial and a nice piece of storytelling, this ad <span style="font-style: italic;">is</span> the brand. High Life is a lower-priced beer, and there is no benefit in shying away from it. Instead, this ad and the broader campaign embrace the everyman theme of an economical brew.</p>
<p>Frustrated that corporate America is pricing sporting events out of your range? So is the High Life delivery man.</p>
<p>The ad resonates, we make an emotional connection, and the magic of Roberts, Ogilvy, and Burnett happens.</p>
<p>Santa, please bring me more ads like this in 2009!</p>
]]></content:encoded>
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