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	<title>Communication &#38; Cognition &#187; personality</title>
	<atom:link href="http://www.commcognition.com/blog/tag/personality/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.commcognition.com/blog</link>
	<description>Where Mind Meets Message</description>
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		<title>Commitment Ruins Sex for Men &#8230; in Ads</title>
		<link>http://www.commcognition.com/blog/sex-in-advertising/</link>
		<comments>http://www.commcognition.com/blog/sex-in-advertising/#comments</comments>
		<pubDate>Tue, 30 Dec 2008 03:43:18 +0000</pubDate>
		<dc:creator>Samuel D. Bradley</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[evolution]]></category>
		<category><![CDATA[personality]]></category>
		<category><![CDATA[psychology]]></category>
		<category><![CDATA[sex]]></category>
		<category><![CDATA[targeting]]></category>

		<guid isPermaLink="false">http://www.commcognition.com/blog/?p=89</guid>
		<description><![CDATA[Your brain likes sex. The deep down biological part of your brain likes sex. The conscious, socialized part may recoil at that thought, but it&#8217;s true.
We&#8217;re an evolved species, and the genes of those who didn&#8217;t like sex aren&#8217;t around anymore.

For this reason, naked and scantily clad people are arousing. In my lab, we put [...]]]></description>
			<content:encoded><![CDATA[<p>Your brain likes sex. The deep down biological part of your brain likes sex. The conscious, socialized part may recoil at that thought, but it&#8217;s true.</p>
<p>We&#8217;re an evolved species, and the genes of those who didn&#8217;t like sex aren&#8217;t around anymore.</p>
<p><img class="alignleft size-full wp-image-90" title="sexinads" src="http://www.commcognition.com/blog/wp-content/uploads/2008/12/sexinads.jpg" alt="sexinads" width="450" height="298" /></p>
<p>For this reason, naked and scantily clad people are arousing. In my lab, we put electrodes on participants&#8217; palms to measure activity in the eccrine sweat glands, or skin conductance.</p>
<p>The formula is simple. When you see a naked person &#8212; even if they&#8217;re not <em>real</em> &#8212; your body prepares for action. Your sympathetic nervous system activates, your palms begin to sweat below the surface of the skin, and you have a cascade of physiological responses associated with <em>approach.</em></p>
<p>So it comes as no surprise that advertising drips with sexuality. They&#8217;re betting that sex gets your attention, and then you&#8217;ll pay attention to the messages and ideally associate positive feelings with the brand.</p>
<p>But <em>does it work</em>?</p>
<p>That&#8217;s a tricky question, you see. If you want to see academic research that shows sexy ads to be ineffective, I can provide it. If, however, you&#8217;d like to see some data that supports your decision to use sex in your ads, I can show you that, too.</p>
<p>I teach an entire class on sex and violence in the media, and we spend a lot of time trying to figure this out.</p>
<p>The confusion isn&#8217;t with the sex. The confusion is with the question that you ask.</p>
<p>You are, after all, a complicated human being and not an automaton.</p>
<p>Although I can tell you that part of your brain likes sex in ads, that does not tell the entire story.</p>
<p>The average man and the average woman have very different ideas about sex. If you look at the work of evolutionary psychologists, they&#8217;ll tell you good reasons for this.</p>
<p>For most of our evolutionary history, there were no courts or child support. Thus, for the average man, sex carried relatively little risk. Basically, the man was out a few hundred calories worth of biological material.</p>
<p>The story was different for a woman, however. An errant sexual encounter led to a 14-year commitment.</p>
<p>Thus from the perspective of gene propagation, women needed to be choosy and find a mate who was going to invest in the offspring. Resources were key.</p>
<p>Men, however, had a different strategy. Quantity was most advantageous. If 20 different women were left to raise your offspring alone, surely some of them would survive.</p>
<p>Now, I&#8217;ve read a lot of books on evolutionary psychology, but I wasn&#8217;t actually around on the Savannah. So I&#8217;m not sure these &#8220;just so&#8221; stories are true.</p>
<p>But they sure fit with our stereotypes of promiscuous, womanizing men. They also fit with the stereotypes of women being interested in a man&#8217;s time commitment, resources, and attention.</p>
<p>And apparently they do a good job explaining our responses to sex in advertising.</p>
<p>Women preferred a sexually explicit watch ad when the watch was wrapped in a bow and described as a gift, according to a study in an upcoming issue of <em>The Journal of Consumer Research</em>, according to <a href="http://www.nytimes.com/2008/12/29/business/media/29drill.html?partner=permalink&amp;exprod=permalink"><em>The New York Times</em></a>.</p>
<p>That gift business actually hampered men&#8217;s enjoyment of the otherwise sexual ads.</p>
<p>Nothing like the idea of commitment messing up some perfectly good sex, eh guys?</p>
<p>Man, we&#8217;re the weak half of the species.</p>
<p>Dismaying as the data are, I look forward to reading the actual study. Well-designed experiments such as these give proper credit to the complexity of human cognition and appeal to more mature disciplines, such as biology and psychology.</p>
<p>Sometimes sex works in an ad. Sometimes it fails. But it always compels attention. Your target market likely dictates whether that attention is good or bad.</p>
<p>If your target market is narrow, then you don&#8217;t have to worry about these individual differences. But in every case, you need to <em>know</em>.</p>
<p>Sex <em>does</em> sell. To some of the people, some of the time. And just because everyone is tuned to pay attention to sex doesn&#8217;t excuse marketers and advertisers from the hard work of knowing their consumers.</p>
<p><em>Photo Credit: iStockPhoto.com, 123foto.</em></p>
<p><strong>That&#8217;s what the data say. Now I&#8217;m curious to know what <em>you</em> think about sex in advertising. What do you say?</strong></p>
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		<title>3 Cognitive Tips to Build Your Brand in 2009</title>
		<link>http://www.commcognition.com/blog/3-cognitive-tips-to-build-your-brand-in-2009/</link>
		<comments>http://www.commcognition.com/blog/3-cognitive-tips-to-build-your-brand-in-2009/#comments</comments>
		<pubDate>Mon, 22 Dec 2008 18:53:40 +0000</pubDate>
		<dc:creator>Samuel D. Bradley</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[attention]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[emotion]]></category>
		<category><![CDATA[personality]]></category>

		<guid isPermaLink="false">http://www.commcognition.com/blog/?p=21</guid>
		<description><![CDATA[Using tools from the basic science of human cognition can help you differentiate your brand and get it off of the long tail (check out Chris Anderson&#8217;s excellent Long Tail blog here).
In about 10 days, millions of people will celebrate and then crank out their New Year&#8217;s resolutions. I say don&#8217;t wait.
Today is the day [...]]]></description>
			<content:encoded><![CDATA[<div class="wp-caption alignleft" style="width: 210px"><img title="Sunny2009" src="http://www.commcognition.com/blog/images/sun2009.jpg" alt="Sunny beach with 2009 written in the sand." width="200" height="300" /><p class="wp-caption-text">Sunny beach with 2009 written in the sand.</p></div>
<p>Using tools from the basic science of human cognition can help you differentiate your brand and get it off of <a href="http://en.wikipedia.org/wiki/The_Long_Tail">the long tail</a> (check out <a href="http://www.thelongtail.com/">Chris Anderson&#8217;s excellent <span style="font-style: italic;">Long Tail</span> blog here</a>).</p>
<p>In about 10 days, millions of people will celebrate and then crank out their New Year&#8217;s resolutions. I say don&#8217;t wait.</p>
<p>Today is the day to begin anew. Yesterday was the winter solstice, and today begins the best six months of the year: Every day will have more sunshine than the day before. What an exciting time to let science help build your brand and reach its potential.</p>
<p>This blog is about where the mind meets the message. In this case, the message is your brand. For many readers, their blog is their brand <span style="font-style: italic;">and </span>their message. Make your brand effective.</p>
<p><span style=";font-family:arial;font-size:130%;"><span style="font-weight: bold;">1) Ensure that your brand has a personality</span></span></p>
<p><a href="http://www.stanford.edu/">Stanford University</a> professors <a href="http://www.stanford.edu/%7Ereeves/">Byron Reeves</a> (my academic grandfather) and <a href="http://www.stanford.edu/%7Enass/">Cilfford Nass</a> eloquently demonstrated in <a href="http://www.amazon.com/Media-Equation-Computers-Television-Lecture/dp/1575860538"><span style="font-style: italic;">The Media Equation</span></a> that people treat mediated messages just like they treat real people. That is, social rules apply.</p>
<p>Research in <a href="http://www.commcognition.com/colleagues.html">my lab</a> and many others confirms that this extends to brands. We treat brands as if they are real people, and we form especially strong emotional connections when we feel that their personalities matches our own.</p>
<p>Seth Godin does a brilliant job with <a href="http://sethgodin.typepad.com/">his blog</a>. The blog has a personality, and that matches the personality of his books. It&#8217;s a mixture of sagacity and informality (<a href="http://sethgodin.typepad.com/seths_blog/2008/12/if-you-could-me.html">see the picture</a> of half his head).</p>
<p>But Godin cannot simply pretend to be a sage, he must live up to it. He provides excellent insight, and he is a talented writer. If he had everything but writing skills, I assure you his pageloads would be far poorer.</p>
<p>His brand&#8217;s personality is genuine. You have to mean it. As <a href="http://www.lovemarks.com/">Lovemarks</a> guru Kevin Roberts says, <a href="http://krconnect.blogspot.com/2008/08/growing-love.html">you must respect</a> your customer.</p>
<p>So do some diagnostics. Ask people. If [my brand] were a person, who would it be. What would that person be like?</p>
<p>It may seem silly, but our data are always telling in this regard. Your consumers know your brand&#8217;s personality. And if seven different consumers tell you seven different answers, you have an identity crisis.</p>
<p>Decide who you want your brand to be, and then make sure that everything that you do is &#8220;on message.&#8221;</p>
<p><span style="font-weight: bold;font-size:130%;"><span style="font-family:arial;">2) Pay attention to attention</span></span></p>
<p>I spend a lot of time studying human attention, and it remains one of the great puzzles of my lifetime.</p>
<p>William James said in 1890 that everyone knows what attention is, yet it&#8217;s incredibly multi-faceted and complex to study.</p>
<p>Importantly, you should keep in mind that attentional capacity is finite. Every bit of your brand is competing with the rest of the world for attention.</p>
<p>You need to make brand communication compelling. Your message has to be the most relevant thing in the room, or you have no chance of keeping attention.</p>
<p>In the blog world, ProBrogger had a brilliant post about <a href="http://www.problogger.net/archives/2008/12/22/3-high-powered-reader-engagement-tactics/">three ways to engage readers</a>. Enagagement leads to attention. Find ways to meaninfully engage consumers with your brand.</p>
<p><span style="font-size:130%;"><span style="font-weight: bold;font-family:arial;">3) Emotion tells your brain what to do</span></span></p>
<p>The overly serious ancient Greeks (and philosophers as recent as Descartes) that emotion and cognition were separate.</p>
<p>They&#8217;re not. They are inseparable, and they are always working in concert.</p>
<p>You need to know that attention is <span style="font-style: italic;">motivated</span>. Your brain may like to read literature, sip a fine French wine, and listen to Motzart, but it&#8217;s number one job is to keep you alive.</p>
<p>So it is especially attuned to cues related to survival: food, violence, and potential mates.</p>
<p>Imagine that a naked person or a salivating tiger walked in the room right now. Regardless of how you felt, imagine <span style="font-style: italic;">not </span>paying attention. Now look at standard book page with lines of black serif type against an offwhite background. Not so compelling, eh?</p>
<p>Sadly this is why there&#8217;s so much sex in advertising.</p>
<p>I&#8217;m not urging you to add sex, but I do urge you to generate some excitement within your readers. Excitement leads to physiological arousal, which leads to attention (at moderate levels).</p>
<p>Don&#8217;t be the News Hour of your product category. Be a little bit exciting. Understand that, for example, we like to look at people. So show people, for example. Find the appropriate emotional connection for your brand.</p>
<p>Just don&#8217;t be boring. Attention is lost.</p>
<p>But don&#8217;t forget about personality! Sex for sex&#8217;s sake is stupid, and it draws attention away from your brand. Find a way to add emotion to your brand that is consistent with the brand itself.</p>
<p><span style="font-weight: bold;font-family:arial;">Putting them all together</span></p>
<p>You still have to have a good brand and a good message. But getting your message noticed and remembered is no simple task.</p>
<p>Your brand needs a personality, and you need to be true to that personality. But if you pick a bad one, you&#8217;re doomed.</p>
<p>Your personality and your message should be constantly engaging. There&#8217;s simply too much world competing for limited attentional capacity.</p>
<p>Write from the heart, as <a href="http://www.pluginid.com/blog-traffic/">Glen advises</a> in an excellent post at PluginID about driving traffic to your blog.</p>
<p>Effective use of emotion will help you engage readers. Look at these human connections phrases in a <a href="http://www.chrisbrogan.com/cafe-shaped-business/">recent post by eminent social media blogger Chris Brogan</a>: &#8220;She remembered my name,&#8221; &#8220;she was a book lover like me,&#8221; &#8220;she loved hand-selling books,&#8221; &#8220;She &#8230;had lots of great conversational information,&#8221; &#8220;I had a beer with him,&#8221; &#8220;<em>That</em> is the feeling I want from social media.&#8221; And finally:</p>
<blockquote style="color: #666666;"><p>It’s this thing where people can spend a few extra moments to make a human connection instead of an “off the shelf” connection.</p></blockquote>
<p>That genuine human connection may be the most basic human emotion. Make those connections in a meaningful, genuine way, and 2009 will be a better year for your brand.</p>
<p><span style="font-weight: bold;font-family:arial;">Finally, it&#8217;s your turn to add to the conversation. How does your brand (or blog)  make an emotional connection?</span></p>
<h6>Originally published at: <a href="http://commcognition.blogspot.com/2008/12/3-cognitive-tips-to-build-your-brand-in.html">http://commcognition.blogspot.com/2008/12/3-cognitive-tips-to-build-your-brand-in.html</a></h6>
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		<title>Relationship Targeting: Know Your Customer</title>
		<link>http://www.commcognition.com/blog/relationship-targeting-know-your-customer/</link>
		<comments>http://www.commcognition.com/blog/relationship-targeting-know-your-customer/#comments</comments>
		<pubDate>Fri, 19 Dec 2008 23:13:52 +0000</pubDate>
		<dc:creator>Samuel D. Bradley</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[personality]]></category>
		<category><![CDATA[relationship marketing]]></category>
		<category><![CDATA[targeting]]></category>

		<guid isPermaLink="false">http://www.commcognition.com/blog/?p=3</guid>
		<description><![CDATA['m always amazed when I stand in front of 170 young advertising students and talk about targeting for the first time.

Largely, this is lost on them. Sad, really.

Matching your brand to a small group of consumers may be the most important thing that you ever do.]]></description>
			<content:encoded><![CDATA[<p>I&#8217;m always amazed when I stand in front of 170 young advertising students and talk about targeting for the first time.</p>
<p>Largely, this is lost on them. Sad, really.</p>
<p>Matching your brand to a small group of consumers may be the most important thing that you ever do.</p>
<p>My <a href="http://www.commcognition.com/colleagues.html">lab</a> has done a lot of research of brand personalities, and to me the fascinating bit is just how easily people assign personalities to inanimate brands.</p>
<p>Right now I&#8217;m working on an exciting new project with <a href="http://timthoughts.wordpress.com/">Tim Laubacher</a>. We&#8217;re using Darwin&#8217;s principles of natural selections to find out just what personality is attached to a given brand. More on this in coming months (<a href="http://commcognition.blogspot.com/2006/04/quick-thought-on-genetic-algorithms.html">read more on the underlying principles here</a>).</p>
<p>What do targeting and personality have in common? Tailoring your target market. Sure, my <a href="http://commcognition.blogspot.com/2008/12/review-burger-kings-whopper-scent.html">last post</a> blasted <a href="http://www.burgerking.com/">Burger King</a> for too narrow a target, but most companies aren&#8217;t Burger King.</p>
<p>In the Dec. 8, 2008, <span style="font-style: italic;">Advertising Age</span>, there is an article amazingly buried on page 4.</p>
<p>Under <a href="mailto:jneff@adage.com">Jack Neff&#8217;s</a> byline, &#8220;<a href="http://adage.com/article?article_id=133078">That 80% of sales</a> comes from some 2% of buyers; Study: Package-goods brands&#8217; consumers bases very small, yet diverse.&#8221;</p>
<p>Think about that. Two percent of all buyers make up the lion&#8217;s share of your sales.</p>
<blockquote style="color: #666666;"><p>Numbers like those start to make a strong case for broader use of customer-relationship management among package-goods players who&#8217;ve questioned its applicability because of the high cost per consumer.</p></blockquote>
<p>This means that even the narrowest of traditional markets are likely to fail. This small yet diverse bit is tricky.</p>
<p>Tools such as the one that I am developing with Laubacher will allow real-time diagnostics of a brand&#8217;s multiple personalities. We can uncover these niche markets.</p>
<p>And then the real work actually begins. How do we reach these people when mass media will terribly overshoot and overspend. Then, how do we keep them among our 2%.</p>
<p>As Neff correctly identifies, <span style="font-style: italic;">relationships</span> are the key. And compatible personalities are key to relationships. Think of this as a brand version of <a href="http://www.eharmony.com/">eHarmony</a>: 29 dimensions of compatibility.</p>
<p>And you have to be careful not to drift. Once you establish your brand personality, you have to remain true to it. <a href="http://www.google.com/">Google</a> used to be one of my absolute favorite brands, but today I referred to them as the &#8220;<a href="http://www.walmart.com/">Wal-Mart</a> of the Web&#8221; due to their control of some of the features of this blog (Google owns <a href="http://www.blogger.com/">Blogger</a>).</p>
<p>I&#8217;m impressed with some corporate efforts on <a href="http://www.twitter.com/">Twitter</a> (e.g., <a href="http://twitter.com/starbucks">@Starbucks</a>). However, following 21,355 people (at present), this is more like a casual hook up than a committed relationship.</p>
<p>It&#8217;s a great time to study communications. I&#8217;m counting the days until the word &#8220;Mass&#8221; is toppled from the front of my college like a statue of Lenin or Hussein.</p>
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